Survey on Barclays Data Protection and the Needs of Chinese Students in the UK

Target respondents: Chinese students currently studying in the UK who have used Barclays (app/online/in-branch).

Consent statement (put at the top of your survey):

Participation is voluntary. You may skip any question and stop at any time.

No personally identifying information will be collected. Results are used for academic purposes only.

1.

Q1 (Single choice). Are you currently a Chinese student studying in the UK?

2.

 Q2 (Single choice). Have you used Barclays in the UK (current or past 12 months)?

3.

Section 1 — Clarity & Accessibility of Barclays Data Protection Information

Q3 (Single choice). How often have you noticed Barclays privacy/data protection information (e.g., in app notifications, emails, website, account opening documents)?

4.

Q4.Please rate the statements about Barclays’ privacy/data protection information:

  • Strongly disagree
  • Disagree
  • Neutral
  • Agree
  • Strongly agree
The information is easy to find when I need it.
The language is clear for non-native English speakers.
Key points (what data is collected and why) are explained in a simple way.
Important terms (e.g., “processing”, “l(fā)awful basis”, “third parties”) are explained clearly.
I feel I understand the main message after reading it once.
5.

Q5 (Multiple choice). Which parts make Barclays’ privacy/data protection information difficult for you? (Select all that apply)

6.

Q6 (Single choice). When you are unsure, what do you usually do?

7.

Section 2 — Understanding of Data Collection/Use & Perceived Control

Please rate the statements 

  • Strongly disagree
  • Disagree
  • Neutral
  • Agree
  • Strongly agree
I understand what types of personal data Barclays collects about me.
I understand how Barclays uses my data for service delivery (e.g., account management, security).
I understand whether Barclays uses my data for marketing/personalised offers.
I understand when Barclays may share my data with third parties (e.g., service providers).
I understand how long Barclays keeps my data and why.
8.

Q8 (Single choice). How confident are you that you know your data protection rights with Barclays in the UK (e.g., access, correction, deletion, objection, complaint)?

9.

Q9 (Multiple choice). Which actions have you ever taken (or tried to take) with Barclays regarding your data/privacy? (Select all that apply)

10.

Q10 (Single choice). Overall, how much control do you feel you have over how Barclays uses your personal data?

11.

Section 3 — Perceived Data Security & Risk Concerns

Please rate the statements 

  • Strongly disagree
  • Disagree
  • Neutral
  • Agree
  • Strongly agree
I feel my personal/financial data is safe with Barclays.
Barclays’ security measures (e.g., authentication, alerts) make me feel protected.
I worry about unauthorised access or fraud involving my Barclays account.
I worry my data could be misused by third parties.
Barclays provides enough guidance on how I can protect my account/data.
12.

Q12 (Ranking). Rank the following concerns from 1 (most concerning) to 5 (least concerning):

13.

Section 4 — Trust in Barclays & Impact on Overall Banking Experience

Please rate the statements 

  • Strongly disagree
  • Disagree
  • Neutral
  • Agree
  • Strongly agree
I trust Barclays to handle my data responsibly.
Barclays is transparent about data processing decisions.
Barclays would respond fairly if I had a data/privacy problem.
My trust in Barclays’ data protection affects how comfortable I feel using Barclays services.
Data protection is an important factor in whether I continue using Barclays.
14.

Q14 (Single choice). Overall satisfaction with Barclays’ data protection practices:

15.

Q15 (Single choice). If you had concerns about data protection, how likely are you to switch to another bank?

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