NOVOTECH-大客戶滿意度調(diào)查問卷

客戶名稱 | Customer Name

臨床試驗當(dāng)前階段 | Current Clinical Trial Phase

1. 1. KAM的可及性及響應(yīng)速度 | KAM Accessibility and Response Speed [單選題]*

2. （例如：是否易于聯(lián)系，對投訴和需求的響應(yīng)是否及時 | e.g., Ease of contact, timeliness in responding to inquiries and needs）

3. [量表: 1=非常不滿意 ... 5=非常滿意 | Scale: 1=Very Dissatisfied ... 5=Perfectly Satisfied]

4. （請從1-5分中選擇 | Please select a score from 1 to 5）

1. 2. KAM對內(nèi)部的協(xié)調(diào)能力 | KAM's Internal Coordination Capability [單選題]*

（例如：協(xié)調(diào)內(nèi)部團隊時的效率和效果 | e.g., Efficiency and effectiveness in coordinating different internal teams）

[量表: 1=非常不滿意 ... 5=非常滿意 | Scale: 1=Very Dissatisfied ... 5=Perfectly Satisfied]

（請從1-5分中選擇 | Please select a score from 1 to 5）

1. 3. KAM的解決問題能力 | KAM's Problem-Solving Ability [單選題]*

（例如：面對問題時的主動性、方案的有效性和最終解決結(jié)果 | e.g., Proactiveness in addressing issues, effectiveness of solutions, and final resolution outcomes）

[量表: 1=非常不滿意 ... 5=非常滿意 | Scale: 1=Very Dissatisfied ... 5=Perfectly Satisfied]

（請從1-5分中選擇 | Please select a score from 1 to 5）

1. 4. KAM作為長期合作關(guān)系維護者的專業(yè)性 | KAM's Professionalism as a Long-term Relationship Manager [單選題]*

（例如：對業(yè)務(wù)的理解深度、戰(zhàn)略視角、以及為維護長期伙伴關(guān)系所做的努力 | e.g., Depth of business understanding, strategic perspective, and efforts made to maintain a long-term partnership）

[量表: 1=非常不滿意 ... 5=非常滿意 | Scale: 1=Very Dissatisfied ... 5=Perfectly Satisfied]

（請從1-5分中選擇 | Please select a score from 1 to 5）

1. 1. 交付成果的質(zhì)量與可靠性 | Quality and Reliability of Deliverables [單選題]*

（例如：根據(jù)需求交付的文件的科學(xué)性與準確性，數(shù)據(jù)的完整與可靠 | e.g., Scientificity and accuracy of reports according to the customer request, integrity and reliability of data）

1. 2. 項目進度管理與效率 | Project Timeline Management and Efficiency [單選題]*

2. （例如：關(guān)鍵里程碑（如中心啟動、患者入組、數(shù)據(jù)鎖庫等）的達成及時性 | e.g., Timeliness in achieving key milestones such as site activation, patient enrollment, database lock）

1. 3. 項目成本與控制 | Project Cost and Control [單選題]*

（例如：預(yù)算的透明度和控制力，費用變更的合理溝通 | e.g., Budget transparency and control, reasonable communication on cost changes）

1. 4. 項目團隊的溝通與響應(yīng) | Project Team Communication and Responsiveness [單選題]*

1. 5. 項目團隊的專業(yè)能力與經(jīng)驗 | Project Team's Professional Competence and Experience [單選題]*

（例如：對法規(guī)（GCP等）的理解、臨床試驗專業(yè)技術(shù)、突發(fā)問題處理能力 | e.g., Understanding of regulations (e.g., GCP), clinical trial expertise, ability to handle unexpected issues）

1. 6. 項目團隊的穩(wěn)定性與協(xié)作 | Project Team Stability and Collaboration [單選題]*

（例如：核心成員變動頻率，團隊內(nèi)部及跨部門協(xié)作的順暢度 | e.g., Turnover frequency of key members, smoothness of internal and cross-departmental collaboration）

1. 1. 整體滿意度 | Overall Satisfaction [單選題]*

（綜合考慮服務(wù)各方面，您對NOVOTECH的整體滿意度是？| Considering all aspects of the service, what is your overall satisfaction with NOVOTECH?）

[量表: 1=非常不滿意 ... 5=非常滿意 | Scale: 1=Very Dissatisfied ... 5=Perfectly Satisfied]

（請從1-5分中選擇 | Please select a score from 1 to 5）

1. 3. 將NOVOTECH視為長期合作伙伴的意愿 | Willingness to Regard NOVOTECH as a Long-term Partner [單選題]*

1. 4. 推薦意愿 | Willingness to Recommend [單選題]*

2. （您有多大可能將NOVOTECH推薦給您的同行或合作伙伴？| How likely are you to recommend NOVOTECH to your peers or partners?）

1. 1. 1. 您認為我們在哪些方面做得最好/最值得肯定？| What do you think we do best / most commendable? [填空題]

1. 2. 我們最需要改進的一個方面是什么？| What is the one area we most need to improve? [填空題]

1. 3. 對NOVOTECH增值服務(wù)的需求（如培訓(xùn)、融資支撐等）| Demand for CRO Value-added Services (e.g., training, financing support) [填空題]

1. 4. 其他任何意見或建議。| Any other comments or suggestions. [填空題]